TERMS & CONDITIONS

Chuli & Bros LLC Terms & Conditions

Effective Date: June 2026

Welcome to Chuli & Bros. These Terms & Conditions govern your use of our website, communications, estimates, and services. By engaging with Chuli & Bros, you agree to these Terms.

1. SERVICES

Chuli & Bros provides residential and commercial cleanout, decluttering, downsizing, estate transition, junk removal coordination, resale consulting, donation coordination, and related services.

Our services generally fall into the following categories:

Tier 1: Sort & Haul™

Basic cleanout and removal services for customers seeking rapid space recovery.

Tier 2: Full Fresh Start™

Comprehensive cleanout, sorting, donation coordination, resale identification, and space reset services.

Tier 3: Estate & Legacy™

Estate transition services involving family coordination, downsizing assistance, resale evaluation, donation planning, and legacy asset management.

Service scope is defined by the written proposal, estimate, invoice, or agreement provided to the customer.

2. ESTIMATES AND QUOTES

All estimates are based on information available at the time of inspection.

Quotes may be adjusted if:

• Additional items are discovered

• Access conditions change

• Volume differs significantly from original assessment

• Hazardous materials are present

• Customer requests additional work

Quoted prices are honored for 48 hours from the date of issue unless otherwise stated in writing.

3. PAYMENT TERMS

Payment is due according to the terms specified in the estimate, invoice, or service agreement.

We may require:

• Deposits

• Partial payments

• Full payment before completion

Accepted payment methods may include:

• Credit cards

• Debit cards

• ACH transfers

• Cash

• Other approved payment methods

Late payments may incur collection costs and applicable fees permitted by law.

4. CUSTOMER RESPONSIBILITIES

Customers agree to:

• Provide accurate information

• Ensure safe access to the property

• Identify items that must not be removed

• Remove personal valuables before service begins

• Obtain necessary permissions from landlords, property managers, family members, or other stakeholders

Chuli & Bros is not responsible for items mistakenly removed when customers fail to identify them before work begins.

5. RESCHEDULING AND CANCELLATIONS

Appointments may be rescheduled based on availability.

Cancellation requests should be made as early as possible.

Deposits may be non-refundable if cancellation occurs within 24 hours of a scheduled appointment.

6. DONATIONS

Customers authorize Chuli & Bros to donate designated items on their behalf.

Donation receipts may not always be available.

Customers are responsible for any tax reporting related to donations.

7. RESALE DISCLAIMER

As part of our service, Chuli & Bros may identify items with potential resale value.

Any resale estimates, projections, evaluations, recommendations, or opinions are provided solely for informational purposes.

Chuli & Bros does not guarantee:

• Sale prices

• Market demand

• Timing of sales

• Buyer availability

Any Resale Credit Offset™ applied during a project is an estimate made at the time of service and is not a guaranteed purchase offer or guarantee of future resale proceeds.

Market conditions may change at any time.

8. PROPERTY CONDITION

Customers acknowledge that cleanout work may involve:

• Heavy lifting

• Moving furniture

• Accessing storage areas

• Working in confined spaces

While reasonable care is exercised, Chuli & Bros is not responsible for pre-existing property conditions, hidden defects, or structural issues discovered during service.

9. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Chuli & Bros shall not be liable for:

• Indirect damages

• Consequential damages

• Incidental damages

• Lost profits

• Emotional distress claims related to disposal decisions

Total liability shall not exceed the amount paid for the specific service giving rise to the claim.

10. INTELLECTUAL PROPERTY

All content on our website, including:

• Text

• Logos

• Branding

• Images

• Graphics

• Service names

remains the property of Chuli & Bros LLC and may not be copied without written permission.

11. WEBSITE USE

Users agree not to:

• Attempt unauthorized access

• Submit false information

• Interfere with website functionality

• Use the website for unlawful purposes

12. SMS COMMUNICATIONS

Customers who provide express consent may receive SMS messages relating to:

• Appointment confirmations

• Appointment reminders

• Service updates

• Customer support communications

• One-on-one customer care communications

Message frequency may vary.

Message and data rates may apply.

Reply STOP to unsubscribe.

Reply HELP for assistance.

Consent to receive SMS messages is not a condition of purchase.

Additional SMS terms are available on our SMS Terms & Conditions page.

13. PRIVACY

Use of our website and services is also governed by our Privacy Policy.

Customers are encouraged to review the Privacy Policy for information regarding data collection and usage.

14. FORCE MAJEURE

Chuli & Bros shall not be liable for delays or failures caused by events beyond our reasonable control, including:

• Natural disasters

• Severe weather

• Power outages

• Government actions

• Labor disruptions

• Transportation interruptions

15. DISPUTE RESOLUTION

The parties agree to attempt good-faith resolution of disputes before initiating legal proceedings.

16. SEVERABILITY

If any provision of these Terms is found unenforceable, the remaining provisions shall remain in full force and effect.

17. GOVERNING LAW

These Terms & Conditions shall be governed by and construed under the laws of the State of Maryland, without regard to conflict of law principles.

Any legal action arising from these Terms shall be brought in a court of competent jurisdiction located within Maryland.

18. CHANGES TO THESE TERMS

Chuli & Bros reserves the right to modify these Terms & Conditions at any time.

Updated versions become effective immediately upon posting.

19. CONTACT INFORMATION

Chuli & Bros LLC

Email: gilles@chulibros.com

Website: www.chulibros.com

For questions regarding these Terms & Conditions, please contact us using the information above.above.