Privacy Policy
Chuli & Bros LLC | Effective Date: June 2026
At Chuli & Bros, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information collected through our website, forms, phone calls, text messages, and services.
By using our website or services, you agree to the practices described in this Privacy Policy.
Information We Collect
Personal Information
When you contact us, schedule a service, request a quote, or complete a form, we may collect:
Name
Email address
Phone number
Property address
Service details
Photos or videos you voluntarily submit
Payment information (processed through secure third-party providers)
Non-Personal Information
We may automatically collect:
Browser type
Device type
IP address
Website usage data
Pages visited
Referral sources
How We Use Your Information
We may use information collected to:
Schedule appointments
Provide estimates and services
Communicate regarding projects
Send appointment reminders
Respond to inquiries
Improve customer service
Improve our website and offerings
Process payments
Maintain business records
Comply with legal obligations
SMS Communications
If you provide your phone number and expressly consent, you may receive text messages from Chuli & Bros regarding:
Appointment scheduling
Appointment reminders
Service updates
Customer support communications
One-on-one customer care communications
Message frequency may vary. Message and data rates may apply.
Reply STOP to unsubscribe. Reply HELP for assistance.
Consent to receive text messages is not a condition of purchasing services.
SMS Data Sharing Disclosure
We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign.
We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
Improve user experience
Analyze website traffic
Remember preferences
Improve marketing effectiveness
You may disable cookies through your browser settings.
Third-Party Services
We may use third-party providers to help operate our business, including payment processors, CRM systems, scheduling software, SMS providers, email marketing platforms, and analytics providers. These providers only receive information necessary to perform their services.
Data Security
We implement commercially reasonable safeguards to protect your information against unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or storage method is completely secure.
Retention of Information
We retain information only as long as necessary to provide services, maintain business records, meet legal obligations, resolve disputes, and enforce agreements.
Children's Privacy
Our services are intended for adults. We do not knowingly collect personal information from children under 13 years of age.
Your Rights
Depending on your location, you may have rights regarding your personal information, including access, correction, deletion, restriction of processing, and data portability. To request assistance, contact us using the details below.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes become effective immediately upon posting to this page. We encourage you to review this page regularly.
Contact Information
Chuli & Bros LLC
Washington DC Metro Area
Email: gilles@chulibros.com
Website: www.chulibros.com
For privacy-related questions, please contact us using the information above..
Chuli & Bros LLC | Effective Date: June 2026